1. Pricing, inspection and minimum charge
All prices and or quotes include GST and subject to visual inspection.
Please be aware that a handling fee (when our tech handles the device) of $50 will be applied to all the rejected quotes (in 99% cases we can give an accurate quote prior to handling. If your item can not be repaired you will not be charged. Rejected quotes inspection and return courier charges (if any) are non refundable in any case.
It is the customer’s responsibility to make sure the item is packaged correctly when sending. We encourage customers to send the items to us using a tracked and insured courier. It is your responsibility to provide us with the tracking number in advance.
2. Turnaround time
We usually take 3-5 working days for repairs from the date the items arrive at our address. During peak period the repair may take slightly longer to be fixed and processed.
A 3 month warranty applies to all parts and labour. Your warranty will be void if device or replaced parts have any physical damage, liquid ingress or any miss treatment.
After the item has been repaired, you have 90 days (or unless otherwise agreed in writing) to pay for your item before we recycle it. Unless a prior payment arrangement has been made in writing, any items not paid within 60 days will incur a $30 storage and admin fees. After 90 days the items will be disposed and if possible some spares could be used to recover the cost of inspection and/or repair.
Return postage is the responsibility of the customer at all times. We encourage our customers to provide us with a tracked and insured prepaid courier bag while sending the item to us. Alternatively we would add$15 postage and handling cost to the invoice for returning the item.
We will take the responsibility for all the items sent by us. Our courier service is insured and we apply insurance to all the couriers sent by us.
5. Data Security
We understand the importance of the data stored on your device. While we always do everything to preserve your data, we cannot take the responsibility for any lost information.
We accept payments as online transfer to our bank account, over the phone using MasterCard or Visa (3% surcharge applies) or through automatic payment or direct debit. The payment arrangement and options are discussed at the time of providing the quote for the repair.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We are not obligated to disclose information on the location of our workshops to our customers.
9. Complaints or Compliments
Feel free to visit our contact us details on our website www.tech911.co.nz and we will provide you with an update on your query within 48 hours. Our preferred method of contact is via email at firstname.lastname@example.org however you may choose to use any other alternative of communication from our website.